How It Works | Furlyhaus Stainless Steel Cat Water Fountain

Everything you need to know about our 2.2L Stainless Steel Cat Water Fountain — from how it works to real maintenance tips from cat parents like you.

How does the Furlyhaus Cat Water Fountain work?

Our fountain uses a quiet pump to continuously circulate water through a multi-layer filter, creating a gentle waterfall. This keeps the water fresh, oxygenated, and appealing to cats who instinctively prefer moving water over still bowls.

Is a cat water fountain really worth it?

Yes — especially for cats who don't drink enough. Many cat parents report noticeable increases in water intake after switching, which helps support urinary and kidney health.

How often should I clean the fountain?

  • Daily: Top up water.
  • Weekly: Quick rinse of bowl and pump.
  • Every 3–4 weeks: Replace the filter (highly recommended).
  • Monthly: Full deep clean. Stainless steel makes this much easier.

How often do I need to replace the filters?

Every 3–4 weeks (or sooner with multiple cats or hard water). Fresh filters prevent slime, bacteria, and bad tastes.

Is the pump noisy?

Our pump is designed to be very quiet. Most cat parents report it's barely noticeable — much quieter than many cheaper fountains.

Will my picky cat actually use it?

Most do within a few days. The flowing water triggers their natural instinct. Place it in a quiet, accessible spot away from food and litter.

Is stainless steel better than plastic?

Yes. Stainless steel is more hygienic, doesn't scratch easily, resists bacteria better, and is easier to clean long-term.

What if the fountain stops working?

Common causes are low water or a clogged filter. Replace the filter regularly and ensure the pump is submerged. We offer spare pumps too.

Is it safe for kittens or senior cats?

Yes. The low height and gentle flow make it suitable for cats of all ages.

How long does shipping take?

We ship from US warehouses — most orders across the USA & Canada arrive in 5–9 days.

What is your refund and return policy?

We offer a 14-day satisfaction guarantee from the date of delivery.

  • Damaged, defective, or wrong item: We’ll provide a full refund or free replacement (including original shipping). Just send us a photo or video of the issue.
  • Change of mind: We accept returns within 14 days if the item is unused, in original packaging, and in resalable condition. The customer is responsible for return shipping costs.
  • Replacement filters and opened items are non-refundable for hygiene reasons.
  • Most refunds are processed within 3–5 business days after we receive the returned item.